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2nd Level Tech Support

  • Posted:
  • Expires:
  • Employment type: Full-time
  • Country: Malta

Our client is a leading supplier developing in-house software in the online gaming industry. They work with high profile gaming companies all around the Globe.

They are now looking for a 2nd level technical support Agent to form part of our crack-team in Malta.

Do you have a passion for support and the software industry? Do you have a love for working directly with clients?? Do you want to work for a company that has a focus of keeping clients happy from the minute they start the on-boarding process? If this is you, then apply for the 2nd level technical support position in our office in Malta! The chosen candidate will be an integral member of the Technical Support Team.

Duties and Responsibilities:

- Diagnosing and resolving technical issues on your own and as part of a team
- Assist with troubleshooting and resolving data issues
- Handle client technical integration
- Handling escalated issues from first/ line members and provide support to users via Zendesk
- Keeping documentation up to date
- Assures that clients’ needs are met as projects evolves
- Monitors project progress and address any issues that arise.
- Escalates issues as appropriate to
- Creates and maintains comprehensive project documentation, plans and re- ports.
- Ensures standards and requirement are met through
- Assist the support team from time to time when needed
- Other duties as assigned.

Experience:

- PHP at least 1- year of commercial experience
- MySQL at least 1-year experience
- Unix experience at least 2 years

Desired:
- Shell Script System administration
- Previous experience (preferably in Gaming) would be an asset.
- Knowledge of Zendesk and Jira would be a plus.

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